SHIPPING & DELIVERY

WHAT ARE YOUR DELIVERY CHARGES?

We offer free delivery for all orders across Pan india

HOW SOON WILL MY ORDER GET DELIVERED ?

We’ll get your order to you as soon as possible! We’re taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days. Your package will be delivered between 10am to 6pm.
Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

WHAT IS YOUR METHOD OF DELIVERY?

We use the most reliable courier services to deliver the goods at your door step in India. For all international shipments, we use UPS.

IF I HAVE PLACED TWO SEPARATE ORDERS, CAN YOU COMBINE THE ORDERS AND OFFER ME REDUCED SHIPPING?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

WHERE IS MY ORDER PROCESSED FROM?

Orders are processed both from our warehouse in Kolkata, India. All products are stored safely under necessary conditions and shipped to you only after a thorough quality check & sanitization.

Payment

WHAT ARE YOUR ACCEPTED PAYMENT METHODS?

We accept the following modes of payment for domestic transactions:

  • Credit cards – Mastercard, Visa, and American Express

  • Net Banking – All major banks

  • Debit Card – All major banks

  • Wallet

  • Cash on Delivery – The limit of our cash on delivery is up to Rs.10,000

WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

WHAT SHOULD I DO IF MY CARD PAYMENT IS DECLINED?

We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account.

Product Related

WHY DOES THE PRODUCT LOOK DIFFERENT TO WHAT IS ON THE WEBSITE? (EG. COLOUR)

All products at Aboli are made with natural materials which tend to cause some inconsistencies in terms of colour, size and texture. However, we believe that this is the beauty of handmade ceramics, wood, jute and cane – no two pieces are identical!

HOW IS YOUR PACKAGING ECO-FRIENDLY?

We at Aboli, take an extra step to be environmentally conscious. Wherever possible, we try to reuse packaging received directly from the craftsman instead of adding more to it. We attempt to reuse boxes, newspapers, hay, bubble wraps and anything else that we can reuse. If we do use any plastic in our packaging – it is recycled plastic – used in bubble wraps or box tapes. We are happy to answer any more questions you may have on this., please write to us directly at info@abolidecor.com

I AM UNABLE TO SEE THE PRODUCT ONLINE ANYMORE

We regret the inconvenience but it is possible that the product could have sold out while you were exploring. Being environmentally conscious, we source products in small batches to reduce wastage of materials and excess inventory. However, we will do our best to get it back for you ASAP!

General Queries

HOW DO I CONTACT ABOLI TEAM ?

E-mail id – customercare@abolidecor.com

Phone – 8100273297

HOW DO I TRACK MY ORDER? Registered Customer:
  1. Log on to our website with your registered email Id

  2. Click on your profile and go to My Orders

  3. Click on the Order Details section to get the information on the Tracking

Company, Tracking Number and Tracking Link

Guest Users:

If you shopped as a guest, enter your order number and email address in the link below for the status:

Guest order:

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:

© 2022 Aboli