Cancellations are accepted only up to 24 hours after the order has been placed. No cancellations after 24 hours of order placement & confirmation.
We always ensure all our products go through quality checks. However, in-transit damage or missing products is our responsibility. Please share images and a 15 sec video on the same day as expected delivery to firstname.lastname@example.org.
Once the order is placed, the shipping address cannot be modified.
If shipping and billing addresses are different, we will assume this is a gift item/item being ordered for someone else. So a physical invoice won’t be given.
Returns can only be processed within 2 days of receiving the product. Returns are only applicable on jute , wooden and cane products.
Two separate discount coupons not applicable on a single product or on a single order. Each coupon needs to be used separately.
In case of returns or refunds:
If payment made through a credit card – refund initiated will be credited back to the account.
If payment is made through cash on delivery, a store credit note of the same value will be sent by mail and will be valid for 1 year from the sent date.
In case of product loss, we will investigate both internally and with our courier partner. Please give us 3-5 business days to resolve the issue & get back to you.
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